In PSAPs and Operations Centers, furniture is replaced only every decade or so. This makes an informed purchase even more crucial. The biggest bang for the buck may not be the low-price leader. However, the investment you make today can payoff over time by reducing money spent on churn resulting from health or psychological dissatisfaction.
As we have previously discovered, and shared, compassion fatigue affects as many as eight of ten dispatchers. A thoughtfully designed PSAP can help. Lighting, color, quick access to personal belongings, and view to the outdoors can help telecommunicators de-stress more effectively. Some companies hire organizational psychologists to help create higher performance environments. While this strategy is not part of the PSAP or Ops Center culture, your procurement team can learn what to look for and make choices that benefit the team.
In a previous blog we shared some console trends that put the user first. These include furniture-based health and comfort features including height-adjustability, air and heating, and focus features including ambient and task lighting. In addition to feature sets like these, the shape of the furniture and finish options play an important role in creating an atmosphere that team members want to work in - one that balances productivity and focus with high-stress call recovery.
Judith Heerwagen, a former scientist with the Pacific Northwest National Laboratory who is now a program expert with the General Services Administration, declares:
- A building can positively affect ability by providing comfortable ambient conditions, by enabling individual control and adjustment of conditions, and by reducing health and safety risks. Negative impacts on ability to do work are associated with conditions that are uncomfortable, distracting, hazardous or noxious.
- A building can positively affect motivation by providing conditions that promote positive functioning, psychological engagement and personal control. Moods create the ‘affective context’ for thought processes and behaviors and are directly tied to motivation.