Watson Furniture Group
U.S. and Canada Limited Warranty
Watson warrants to the initial purchaser that our furniture will be free of defects in material or workmanship for life. This warranty is non-transferable and extends only to the original end-user purchaser.
Exceptions
Watson will repair or replace, at its sole discretion, any product, part, or component covered by this warranty, that is sold after the effective date of this warranty, which fails under normal use because of a defect in material or workmanship with exceptions for:
- Normal wear and tear of furniture in a standard office environment
- Failure to install, reconfigure, or maintain products according to instructions or guidelines
- Abuse or misuse, negligence, or accident including damage caused by power disturbances
- Alteration or modification to the product after purchase
- Colorfastness, or the matching of colors, on textiles, surface finishes, edge banding, or powder coating, including an exact match to finish samples which cannot be guaranteed
- C.O.M. (customer’s own material including laminate) or any other non-standard material
- Damage, marking, or abrading of materials and textiles, including damage caused by sharp or foreign objects
- Discoloration or deformity due to temperature or humidity related issues
Lifting Column: 10 years
Motors: 7 years
Markerboard Surface: 5 years
Data Components: 3 years
Digital Locks: 3 years
Electrical Components: 3 years
Lighting: 1 year
Not Covered
Consumable products such as batteries, bulbs, and erasers.
Labor
Reimbursement from Watson for repairs or labor must have approval in writing from the Watson Customer Service Team prior to the work being performed. At our discretion, Watson reserves the right to utilize our own installation team for any repairs or replacement.
Furniture for 24/7 Environments
Products for application in 24/7 environments have highly technical functions and certified installation requirements.
Mercury and Apollo Warranty
Lifetime Plus 10 when installed by Watson certified installers
- Lifetime Warranty on all components manufactured and installed by Watson
- 10-year warranty on electronics and buy-out parts
Mercury and Apollo warranty terms are dependent upon initial assembly and all maintenance being performed by a Watson Certified or Authorized Entity. A list of certified entities is available on request by emailing service@watsonfg.com. A one-time authorization for repair can be made in writing by any member of the Watson Customer Service team.
MERCURY and APOLLO BUYER’S RESPONSIBILITY
With guidance from the Watson Service team, the buyer agrees to perform basic troubleshooting tasks to determine the nature of the defect and make attempts to self-correct before Watson personnel will provide on-site assistance. If the issue requires on-site assistance from Watson personnel and the product failure or defect is found to have resulted from items outside the warranty coverage, the buyer agrees to reimburse Watson for applicable expenses resulting from the claim. Expenses include, but are not limited to product shipping, installation labor, transportation, and accommodations. Watson reserves the right to request that the damaged product be returned prior to granting a remedy. Repairs, substitute products or replacements of equal or higher value used to resolve a warranty claim will in no way extend the warranty period applied to the original product. Warranty excludes product used beyond its intended purpose. This warranty could be voided if the end-user fails to adhere to Watson’s recommended cleaning guidelines.
Limits of Liability
Watson shall not be liable for loss of time, inconvenience, commercial loss, breach of contract, incidental or consequential damages.
Watson partners proudly with seating manufacturers such as Sedus, Via, and Concept Seating. The original manufacturer’s warranty will apply to sales of these products.
Watson makes no express of implied warranties as to any product, and in particular makes no warranty of fitness for any particular product, except for use as standard office furniture or in the case of Mercury and Apollo, as standard communication console furniture. Product repair or replacement is the customer’s exclusive remedy for any and all product defects.
Watson Non-Obsolescence Policy
Watson will make a good faith effort to maintain product compatibility within our various generations of product platforms to provide our customers with spaces that adapt to change. Watson’s non-obsolescence policy commits to providing our customers with products of comparable function or operational characteristics for a term equal to the warranty period. Watson fabrics and finishes must be updated periodically to maintain the market appeal of our products and respond to the demands and changing preferences of our customers. As a result, some fabrics and finishes are periodically discontinued. Other times vendors will discontinue an item that we have in our legacy products. When that happens, we will do our best to provide a suitable alternative from available inventory or suitable alternates.
Effective January 2026
26246 Twelve Trees Lane NW, Poulsbo, Washington 98370
360.394.1300 watsonfurniture.com
