Every project is unique and we look forward to working with you on the exact specifications for your control room. Here are some helpful tips to get the answers you need.
What is the cost of a console?
Every dispatch console is different but Mercury can meet every budget. We also can assist with private offices, conference rooms, lockers, and central storage. To get a fast and accurate quote there are a few things to consider:
How many console positions will you need in your PSAP?
What is the size of the room you plan to build your control room in? Or the size of your current control room/command center?
How many monitors will you need to install per dispatch workstation? Will they all be the same?
Are your technology needs large or small?
Also consider what additional furniture or features are desired like personal storage, training tables, or environment controls.
How do I find my rep?
We are happy to connect you with the rep in your region. Contact our team and we'll help get the conversation started.
Can I purchase on contract?
Yes we are on several state and local purchasing agreements. The full list can be found here.
How long does the process take?
We work towards your desired completion date. This can mean as little as three months, but typical time frames are longer and are dependent on revisions. Here are the steps to expect in the process:
Site Survey by rep
Planning and design phase
Final Sign off
How do I plan for my install date?
The installation date is requested at the time of final sign-off. At the time of your order confirmation, your install date will also be confirmed.
Prior to every project, a pre-installation kick-off meeting will be scheduled to address the unique needs of your project. Your installation manager, rep, and account manager will be in attendance.
How long will the installation take?
This is dependent on how many positions are involved and if it is a live cut-over.
What do I need to have ready?
For an empty room install - flooring, ceiling, painting and power should be complete.
For a live cut-over - all of the electronics and wiring need to be removed from existing positions.
Will my center be operational while you install the dispatch furniture?
Yes, we have done thousands of installations with no interruption to operations. Noise and disruption are minimal, and our team works with you to ensure your team is comfortable and functional while we complete your project.
Who do I contact if I need help after installation?