All Watson consoles have adjustable task light. Mercury also has ambient light to help reduce eye strain. Both task and ambient light strength are customizable to ensure that each user has all the light he or she needs: no more and no less.
If you put four people in a room, they’ll disagree on two things.
- Lighting (which we’ve covered)
It’s too hot! It’s too cold! This is the common cry in many commercial spaces and something we talked in depth about in Best Heating & Cooling Options for Dispatch Consoles. This pain point is why furniture manufacturers are placing a heavy emphasis on getting their environment controls just right. Dispatchers who are physically comfortable have stronger focus for longer stretches of time.
To promote optimal user focus and comfort, Watson re-designed the environment controls from the ground up using feedback from active dispatchers in the field.
Conventional solutions that use radiant heat provide too little heat, and forced air solutions create way too much, require too many watts, and can be a safety hazard.
The most efficient heating system, found on Watson's Mercury, is a forced air model that draws only 400 watts. The system is UL 962 certified for both fire safety and user personal safety. Properly placed, an energy efficient unit will keep users comfortable when ambient room temperature is less than ideal.
Placement of fans is another common complaint of console users. Many designs position air vents in places that do not effectively cool the user - too low, too far to the side. Watson's Mercury system uses adjustable, low voltage cooling fans that are integrated into the surface dash. The user receives air that can be adjusted across the upper torso and as high as the face - effectively cooling the body.
To further ensure a comfortable temperature, Mercury has an active, low-noise cooling system in all technology cabinets to keep equipment at optimal temperatures, and prevent that heat from affecting the user.
Plug and go functionality
As we all know, wireless headphones, keyboards and mice are something other people use: not PSAPs. Battery life, interference, unreliability … pick your reason, but wireless equipment won’t be on the dispatch console any day soon. So, furniture manufacturers are choosing to work with this “problem,” using it as a guide for design and to improve performance.