Dispatch desk feature increase operator satisfaction
This popped up recently on the APCO members' forum. The thoughtful feedback details the improvements this dispatcher and their team have experienced since investing in height-adjustable dispatcher workstations.
“We use consoles from Watson that have adjustable desk and monitor height, as well as adjustable monitor distance. This was a big plus since our height range for dispatchers ranges from approx. 5'4" to 6'2". The consoles even have a timer built in that can be set to let you know it's time to stand up and move around.
Everyone of us use this feature throughout the day.
I personally feel better when I can take / dispatch calls while standing. Being able to walk around, even in limited space, does seem to relieve a portion of the mental stress associated with dealing with the public.
I've been told this several times by other dispatchers as well. Several of us have also noticed a decline in migraines and body cramps.
Of course, like it has been said by others posting a reply, this is all subjective based on the person, but having the option to personalize your space is a huge plus when you have to be there for extended periods of time.”
Active 911 Dispatcher and APCO Member
Increased focus on a healthy PSAP
PSAP service responsibilities are growing. Technology is changing. Teams are consolidating. And managers are often struggling to maintain full, dedicated teams. In the face of these challenges, PSAPs are recognizing the value of health, comfort and focus features for dispatchers.
In addition to providing high-value tools for the job, PSAPs can adopt these three steps for "tuning in" to practices that reduce injury, sick time, and churn.
3 Steps Support PSAP Goals
- Design workplace layouts for open traffic flow and unimpeded sight lines between team members. This keeps teams connected, and promotes rapid engagement with dispatchers in need of assistance.