DISCOVER HOW YOUR 911 WORKSTATIONS INFLUENCE
RETENTION + VALUABLE ERGO & MOVEMENT STANDARDS
Human Factors & Movement in the 24/7 Public Safety Dispatch Environment: Workstation Design
ABSTRACT: APCO Project 40 (RETAINS) found the average annual turnover in the industry to be 20%. Overall employee satisfaction with the physical work environment was significantly related to center retention rate. Safety and Health Administration (OSHA), Americans with Disabilities Act (ADA), and other influencing bodies, have yet to ratify ergonomic rules for public safety dispatch. Despite this, procuring agencies are not without solid source material to guide the development and selection of specialized workstations for call centers. This document will provide a brief review of the existing guidelines as they relate to public safety dispatch consoles and in context of the challenges associated with maintaining healthy work environments.