How do you know it's time for new dispatcher desks?
6. You need more effective, and more comfortable side-by-side training
Some PSAPs are fortunate to have dedicated training spaces. More often than not, however, PSAP teams are training side-by-side at active dispatcher positions. And we've seen dispatchers and their trainers scrunched into some small spaces, which is neither efficient, nor comfortable.
Choosing a workstations that allows ample room for side-by-side training helps new dispatchers feel confident and at ease in the new environment.