How are you influencing your PSAP culture?
The way you interact with your co-workers, respond to stress, and your perception about your workplace and the people within it, impacts the dynamics of your whole team - whether you are acutely aware of it or not.
Since 2017, Adam Timm has cooperated with Watson Consoles to deliver monthly blogs focused on helping PSAPs create healthier environments that dispatchers want to work in.
Adam Timm knows that 911 dispatchers and their public safety teams experience periods of extreme stress, daily. He and his team help teams reduce the negative effects of stress on health and relationships, on the job and at home.
The good news? Everyone can influence the PSAP "vibe"!
Five, easy-to-incorporate recommendations for improving team culture put you in the driver's seat. If you have been following Watson Consoles' sponsored Healthy Dispatcher blogs, these recommendations will sound familiar.
It isn’t necessary to be sunshine and rainbows all the time. Quite the contrary, our ability to meet the challenges and continue moving forward can be a source of strength and contentment.
Presume good intentions.
Presuming the best from others paves the way for non-confrontational dialogue and growth. In other words, give the benefit of the doubt.
What are some things that bring a smile to your face? Remind yourself of these things regularly, especially when you notice complaints of the day creeping into your mind. Quickly look at the silver lining. In time, negative thoughts will occur less frequently.