1) Tough Enough to be a 911 Dispatcher (poster)
Each year when we visit association sponsored conferences, our team has the privilege of hearing stories from dispatchers and other first responder teams. We were reminded how passionate, proud and strong your teams are. This poster captures The Dispatcher Creed.
2) The Best Comm Center Leaders are Great at Prioritizing This One Thing
Martha and Jim each have a very different impact on their center. If you recognize yourself in the description of the second supervisor, Jim, don’t worry. There is hope. Begin today practicing the following five improvement techniques, and watch your effectiveness as a supervisor take a turn for the better.