Dispatch is demanding. Long shifts, rotating operators, and ever-changing technology; every detail of an emergency communications center places pressure on the people who sit behind the console. Comfort isn’t a luxury; it’s a necessity.
That’s why we built Apollo with the guiding principle: true control of comfort. From the first moment an operator sits down, Apollo makes it easier to adjust, adapt, and feel supported. No more compromises, no more “good enough” ergonomics. Apollo redefines what it means to be in command of your own environment.
Apollo delivers comfort in ways other consoles can’t. Here’s how it compares.
Traditional ergonomics: Adjustments often rely on knobs, levers, or cranks. They require effort, lack precision, and take up valuable time, so operators skip them altogether. Too often, they settle into a setup that isn’t truly comfortable.
Apollo difference: With Apollo, every adjustment: height, focal depth, lighting, and climate is at your fingertips on a simple touchscreen. No bending, no pulling, no guesswork. The process is seamless, precise, and instant, making comfort the easiest part of the job to control.
Why it matters: Dispatchers already manage constant inputs and critical decisions. The last thing they need is another battle with their workstation. Apollo removes friction, so comfort isn’t optional; it’s automatic.
“I really like the modern look and the ability to customize every setting automatically per console.”
– Dispatcher at NENA
Traditional ergonomics: Every operator spends the first minutes of a shift re-adjusting the console to their preferences. In short-staffed centers, that may mean working in a setup that never feels right, or having to move to a new position mid-shift and start the whole adjustment process from square one. The result? Fatigue sets in faster, rising stress, and lower efficiency.
Apollo difference: For the first time in this industry, dispatchers can carry their comfort profile with them. Sit down, scan your RFID card, and the console reshapes itselff instantly to one of your three saved settings. In seconds, the workstation feels familiar, no matter where you’re assigned. No other console has ever made comfort this instant, or this personal.
“Comfort matters so much on a long shift! The ability to fully customize my console to myself, and save it? Changes everything.”
– Dispatcher at APCO
Why it matters: With staffing shortages and operators rotating between positions more often, continuity of comfort is essential. Apollo helps operators settle in quickly so they can focus on the work that matters: serving their communities.
Traditional ergonomics: Ergonomics end with desk height. Climate, airflow, and lighting are often standardized across the room, leaving dispatchers with little influence over their own comfort.
Apollo difference: Apollo extends control beyond the worksurface. Operators can fine-tune their station with personal fans, heat, and adjustable ambient lighting. These subtle but powerful details reduce stress, promote focus, and help dispatchers stay comfortable across even the longest shifts.
Why it matters: In today’s understaffed centers, longer hours are the norm. Comfort becomes a tool for resilience. Apollo recognizes that body temperature, airflow, and lighting can all affect endurance, mood, and alertness.
“It’s everything I wish I had in the chair.”
– Amanda, Watson Sales Manager and former Telecommunicator
Traditional ergonomics: Too deep of worksurfaces make reaching controls awkward, forcing operators to lean forward and strain their shoulders or wrists. Large, fixed monitors can block sightlines to monitor walls or obscure colleagues across the room.
Apollo difference: An intentional worksurface depth brings controls into a natural reach zone. Advanced electronic focal depth controls allow monitors to move closer, further, higher, or even lower than the worksurface, clearing sightlines to monitor walls and opening up the room.
Why it matters: Dispatchers don’t just need to see their own screens; they need to see the big picture. Apollo makes it easier to stay connected to the full environment while reducing physical strain that accumulates hour by hour, day after day.
“The monitors not only go below the plane of the worksurface, but also maintain focal depth adjustment. This is achievable in both sitting and standing positions. It completely differentiates Apollo.”
– Sil, Senior Design Engineer
Apollo was designed at a pivotal moment for public safety. Agencies are consolidating, RTCCs are expanding, and technology is evolving at breakneck speed. At the same time, wellness demands are sharper than ever, as longer shifts and staffing shortages test the endurance of every operator.
Other consoles address parts of the challenge. Apollo reimagines the whole experience, making personal control of comfort the standard, not the exception.
With one-touch adjustments, portable settings, whole-body personalization, and improved ergonomics, Apollo sets a new benchmark for what dispatchers should expect from their workstations.
Control of comfort directly impacts focus, endurance, and health. For directors, this means more engaged and effective teams. For operators, it means feeling supported in an environment that finally adapts to them, not the other way around.
Apollo is more than a console. It’s a system built to help people do some of the toughest jobs in public safety comfortably, consistently, and with confidence. Want to see Apollo in action? Download the lookbook.
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