Watson Terms & Conditions
Terms of Sale
These terms of sale supersede all previous price lists and terms and are subject to change without notice.
Drawings and Floorplans
It is necessary that accurate room dimensions and features are provided to Watson for space planning and proper installation. Watson commits to providing product symbols that are correct in size. It is the responsibility of the customer to verify the CAD files, room dimensions, and features provided to Watson are accurate. Watson takes no responsibility for furniture not fitting in a space when room dimensions differ from what was provided during the quoting phase of the project.
Prices
All prices are List with Net pricing being based on a percentage off List, freight prepaid (as described below) and do not include cartoning, surcharges or tariffs (if applicable), storage, or taxes. Watson reserves the right to make changes to price without prior notice.
Terms of Payment
Standard payment terms are 50% due at time of order and 50% due before shipment unless terms of payment have been established based on credit rating and credit information provided to Watson. On approval of determined credit limit, invoices will be due NET30. Orders are invoiced at time of shipment. Past due accounts will be charged the lesser of 1-1/2% per month or the highest rate permitted by law plus all collection costs, including reasonable attorney fees and expenses.
Credit card payments are accepted up to $5,000. Payments above that amount can be made by check or ACH. Please contact Accounting@watsonfg.com with questions.
Taxes
All sales, use, excise, and other applicable taxes or tariffs are the purchaser’s responsibility and will be invoiced to the purchaser. If purchaser claims exemption from such taxes, it shall be the purchaser’s responsibility to furnish an appropriate exemption certificate at time of purchase.
Order Acknowledgment
Purchase orders should be submitted via email to Orders@watsonfg.com. All orders and subsequent change orders must be in writing and include the following information:
- Sold to information including billing address, contact name with email, and phone number.
- Ship to information including shipping address, contact name with email, and phone number.
- Purchase Order number
- Order total
- Requested delivery date/installation date
- A complete bill of materials including product number with quantity and options and finish selection, or copy of approved Watson quote
Any omission may result in the delay of processing the order.
All quotes, acknowledgments, and invoices are subject to corrections for errors or omissions.
Watson will issue a written acknowledgment that includes estimated ship and arrival dates. Customers should verify the acknowledgment for accuracy. Watson’s acknowledgment is the final agreement between Watson and the customer.
Order Changes and Cancellations
Acknowledged orders may not be changed or canceled, in whole or in part, without prior written consent of Watson. Orders for which production has started may not be canceled. Orders that include non-standard products and non-standard finishes may not be canceled. Order changes may affect delivery dates. Expenses incurred because of order changes will be charged to the customer. In the event of cancellations prior to the start of production for standard products, the customer will be liable for cancellation charges of 25%. Any approved order changes will require the customer to sign off reflecting the requested change(s).
All orders must ship within one year of receipt of purchase order. Please note that we can accept only ONE request to move out the order ship date. Any additional requests for a delay in shipping will be managed via our storage policy terms.
Packaging
We wrap our products in reusable blankets whenever possible. This method reduces packaging waste, lessens freight damage, expedites on-site installation and enables easier identification of concealed damage. Here are a few things you should know about Watson’s blanket wrap practice:
- Most products will be individually loaded and secured with blankets and straps
- Some steel components may come on small pallets and hardware will be bulked packed in boxes
- Each item will be wrapped in shipping blankets that will stay with the truck
- Exposed wood edge table surfaces will have added packaging to protect edging during transit
- Storage components will be covered in plastic bags and blanket wrapped
- Some table and storage components will have corner guards and be wrapped in plastic
Cartoning for overseas shipping may be requested and will incur a 5% of total List price surcharge.
Shipment and Delivery
Domestic shipments are FOB Watson. The invoice price includes standard domestic freight for the 48 contiguous states. Shipments outside the 48 contiguous states will be shipped FOB distribution point, surface freight included to the point of embarkation and freight costs beyond that point will be added to the invoice. Charges incurred by Watson complying with non-standard shipment requests such as inside delivery, expediting, redelivery, weekend delivery, unpacking, straight trucks, specific driver requests, or temporary holding will be invoiced to the purchaser. Risk of loss shall pass to purchaser at the time Watson places the product(s) in the possession of a common carrier or at the time of delivery to the purchaser in the case of delivery by Watson vehicles.
Freight Charges
ZONE 1 - King, Pierce, and Kitsap Counties, WA - 3% of total List will be added to orders under $20,000 List.
ZONE 2 - WA (outside King, Pierce, and Kitsap Counties), OR and CA - 10% of total List will be added to orders under $20,000 List. Minimum freight charge $150
ZONE 3 - Contiguous US (outside of WA, OR, and CA) - 10% of total List will be added to orders under $25,000 List. Minimum freight charge $150.
CANADA - 10% of total List will be added to orders under $25,000 List. Minimum freight charge $150. +7% of Net for tax and customs applies to all orders shipping to Canada.
EXCEPTION – Mercury product is exempt from the above freight program. Freight for Mercury will be quoted on a per project basis considering destination location, order size, and weight as well as the current freight market. Watson Console freight terms are FOB destination to all 50 US states. Charges incurred by Watson complying with non-standard shipment requests such as inside delivery, expediting, redelivery, weekend delivery, unpacking, straight trucks, specific driver requests, or temporary holding will be invoiced to the purchaser.
Freight Claim
We’ll file the freight claim on your behalf. But to do that – we’ll need your help.
FREIGHT DAMAGE: It is the purchaser’s responsibility to examine products upon receipt, note the damage or shortage on the Bill of Lading, and to notify Watson within 24 hours of delivery. Failure to provide notice within 24 hours constitutes acceptance of the product.
CONCEALED DAMAGE: Claims must be made by the purchaser in writing and with photographs within five (5) business days after delivery. Failure by the purchaser to make any concealed damage claim within five (5) business days constitutes acceptance of the product and a waiver of any apparent damages.
Returns
Watson products are made to order and may not be returned for credit unless authorized in writing by Watson. At its discretion, Watson may deem it necessary to issue a Return Merchandise Authorization (RMA) to recover defective or failing product for testing and quality assurance.
An RMA consists of an RMA order acknowledgment, an RMA checklist, a prepaid shipping label and sleeve, and the appropriate packaging to return the product in question. RMA processing is the responsibility of the customer’s representative (dealer, service technician, installer, etc.).
If the RMA product is not shipped within 30 days of the date of issue, the scope of work will be viewed as incomplete, and an invoice may be issued based on the value of the parts not returned. Purchasers will be responsible for additional freight costs incurred from non-authorized carriers when returning product.
Storage
We understand that projects sometimes face unforeseen delays. If the request to move an order out is received more than 5 weeks or 25 business days prior to the acknowledged ship date, we can likely accommodate that request without additional cost. If the request to move an order out is received less than 25 business days prior to the acknowledged ship date, customers may opt to contract storage with Watson for up to 30 days post-ship date. Watson charges a storage fee of $1 per day per $1,000 of the Total Order Net. The minimum storage fee is $250 Net. Storage should be considered delivery to the customer for all purposes, including invoicing.
Force Majeure
Watson shall not be liable for any loss, damage, or delay resulting from forces beyond its reasonable control including pandemics, epidemics, utility outages, government shutdowns/actions/sanctions, cyberattacks, supply chain disruptions, specific natural disasters like wildfires or hurricanes, labor shortages, or other labor difficulty, acts of God, or due to any cause beyond its reasonable control. In the event of any such delay, delivery will be postponed by such length of time as may be reasonably necessary to accommodate for the delay.
Effective November 2025
26246 Twelve Trees Lane NW, Poulsbo, Washington 98370
360.394.1300 watsonconsoles.com