In part 1 of Shop Wisely, we explored the various work zones found in most public safety answering points. You identified furniture needs in those work zones. And you were given a few tips for expanding the search so you can find the right 911 dispatch positions, desks and tables for your teams.
Part 2 focused on specific features that dispatcher and IT teams often request.
In this installment, we’ll wrap up by sharing some secondary, and long-ranging, benefits you should consider. For example, have you considered consolidating your purchase? Are you familiar with two common design tips that will up the visual impact of your Center?
What makes technology furniture unique?
As previously shared, PSAP teams generally have two categorical furniture needs - technology furniture and commercial furniture. There are a few functional similarities. However, two features essential to technology furniture, that are often lacking in conventional commercial furniture, are 24/7 rated durability and the ability to house and route technology.
First, a quick review of the role and requirements of technology furniture and conventional commercial furniture:
Commercial Desks, Tables, Storage
911 Dispatchers and Call-Takers
Reception, Administration Operations, Community Spaces
PSAP teams need both types of furniture. Dispatchers and call-takers sit at technology furniture like dispatch consoles. Support staff typically have conventional commercial desks. Both teams share conference, break, and locker rooms. Having the knowledge to discern furniture function, design and durability are vital for making a smart purchase.
Deliver big value to your ops control and 911 dispatch teams
Let's presume, for the sake of this discussion, that all reputable manufacturers provide equal features that solve for the needs we discussed above and in the "What do Dispatcher and Technicians Need" section of part 2.
Now, let’s look at opportunities for extending value when purchasing technology and commercial furniture from a single-point manufacturer/supplier - the consolidated purchase:
- Design continuity
- Ease of purchase
- Service continuity