This Utah PSAP was ready to expand. The catch? They needed to add two positions to an already full room. In addition, they wanted the upgrade to support collaborative response and make the center feel lighter and brighter. Learn how effective use of space and modern workstation design were the keys to Summit's successful expansion.
Function and style for a growing PSAP
The Summit County 911 Communications' team is staffed by a lieutenant, two sergeants and 12 full time dispatchers. The team serves approximately 40,000 constituents and dispatches to 14 Summit County, Utah public service agencies.
The primary challenges for Summit were two-fold:
- The space - adding positions to an existing (and full) space without making it feel cramped.
- The timeline - a truncated timeline meant turning the project around quickly.
In addition to adding two more dispatch console desks to the room, the Summit team was clear that each position should have equal work space and amenities. The team also wanted secure, personal storage and centralized space for communal tools and supplies.
The Watson Consoles team, led by Regional Representative Eddie Creegan, worked closely with Dana Shaw to identify technology, facility and human factors needs.