At 46 positions, the Memphis PD communications' team is the largest Public Safety Answering Point in Shelby County, Tennessee. When challenged to move into an alternative space, Shelby County 911 sought a solution that would make the best use of limited square feet AND provide amenities the space previously lacked.
Seeking better use of space
Space planning with conventional 90 degree consoles proved a challenge. The plans revealed that Shelby County would have to sacrifice work surface size, some operators would have to sit at smaller positions, and there wouldn't be enough space for much-needed storage. The Shelby team also realized that technology updates made the 90 degree console design far less effective than it once was. They needed a better solution and were curious about advantages of planning with linear console workstations.