Kern County Fire Emergency Communications Center was an early adopter of Mercury workstations. In fact, the team's feedback helped us fine-tune product details that benefit operators sitting at Mercury today. We recently visited Kern County to discover how the team has adjusted to the modern console style.
New style better for space planning and operator health.
It has been just over four years since Kern County Fire 911 moved into their updated space. Looking at the dispatching area, it's hard to believe it has been that long. It looks as pristine as week one's move-in.
The monochromatic workstation finishes, flooring and walls are punctuated by soft blue-green striated textiles found on the workstation screens. Equipment is discreetly stored, cables gracefully managed, personal belongings tucked away. Everything is in its place, the room is clean, and the dispatchers sit, or stand, comfortably behind expansive work spaces.
The look and feel of this center is a testament to the team's pride in their work space and to choosing the right tools for the job, including the workstations.
Q & A with Melinda Hunley, Kern County Fire ECC Communications Manager
Q: The Kern team previously had Watson. What about your experience influenced choosing Watson again?
A: Our previous Watson consoles were extremely well built. We still are using two from our first Watson purchase in 1997 in our expanded Dispatch room. We also had amazing customer service through our Watson regional sales rep. When we needed assistance they are always prompt in responding.