Knowing gratitude matters doesn’t always mean we know how to show it. Everyone receives gratitude differently, a thank-you that feels perfect to one person might feel performative or impersonal to another. Essentially, we all have different “gratitude languages”, the ways that recognition truly resonates. Inspired by Dr. Gary Chapman’s The 5 Love Languages®, this idea adapts the idea for workplace recognition.
While some thrive on words of affirmation, others feel most appreciated through time, service, or tangible gestures. For many, simply being in a space where it’s safe to express themselves can mean more than a gift ever could.
As we continue our Gratitude Era, we’re digging into what it means to express appreciation in ways that resonate, because showing up for your team isn’t one-size-fits-all. It’s about knowing who they are and offering thanks in the language that speaks to them most. If the first step in gratitude is recognizing someone’s impact, the second is making sure they feel it.
In this guide, we’re unpacking what each one looks like, how to recognize it in others, and how to express appreciation in a way that actually resonates.
1. Words of Affirmation
Some people light up when they’re told what the impact is that they make on the team. A few well-chosen words can turn their entire day around.
How to spot it: They light up after getting a compliment or seem especially motivated when their work is recognized aloud.
How to show it:
Why it matters: Clear, verbal recognition helps reinforce a sense of purpose and pride in the work. It builds confidence and creates a ripple effect of encouragement across the team. Try to find specific things people have done well at your center and let them know.
2. Acts of Service
This one’s all about taking something off their plates, especially during a long shift or rough day.
How to spot it: They’re always helping others and rarely ask for help themselves.
How to show it:
Why it matters: For dispatchers who are used to being in service to others, having someone show up for them is deeply meaningful.
3. Quality Time
Some feel most valued when someone makes time for them, even five minutes between calls.
How to spot it: They linger after a meeting or seem energized by genuine one-on-one conversations.
How to show it:
Why it matters: Quality time isn’t about quantity; it’s about being present. It reminds people they’re part of something bigger than their to-do list. The next time you spend time with a coworker, try putting away distractions, asking intentional questions, and really listening. Even a few focused minutes can go a long way.
4. Gifts
Not everyone wants or needs a physical token, but for some, a tangible item means they were thought of.
How to spot it: They hang onto little mementos or are always the first to bring treats to the team.
How to show it:
Why it matters: When done thoughtfully, a gift shows that you notice them—their preferences, personality, and impact.
5. Physical Affection (where appropriate)
In a workplace setting, this is about positive physical presence and support over literal hugs. Being near someone can show them that you are supportive.
How to spot it: They initiate high-fives, offer handshakes, or seem to enjoy presence.
How to show it:
Why it matters: In a professional setting, safe and supportive physical presence can reinforce connection and shared humanity.
6. Emotional Security
This one’s newer to the list so it may be difficult to recognize or act on. It’s not about what you give someone, but the space you create for them. It’s not handed over, but built together.
How to spot it: They might be high performers who downplay their own stress. They often carry a lot without letting it show.
How to show it:
Why it matters: Unlike Acts of Service, which lighten the load, Emotional Security creates space for people to safely name the load. That’s powerful in high-stress roles like emergency communications, where composure is expected, but internal strain often goes unseen. When people know they won’t be judged or penalized for having limits, they’re more likely to speak up and stay healthy.
You don’t need a giant program or perfect strategy to show gratitude, just intention and attention. When we stop to think about how our teammates around our center feel most appreciated, the thanks we give becomes more impactful.
