Simple steps for building a problem-solving culture
In the previous installment, Part 1 of Creating a Problem-Solving Culture at Your Center, you learned about Ron Dunn and some familiar challenges he experienced at his agency. Ron recognized the need for a problem-solving mindset. He identified the need, elicited support, and engaged his team as champions for the cause. An organization whose people feel empowered to suggest solutions and take an active part in their implementation behaves differently than other organizations. It takes effort to instill this type of culture and maintain it. It does not happen by accident.
Ron and other PSAP managers who have inspired similar results are alike in their approach. They recommend practicing the following on a daily basis: