5 Pillars of Lifetime Customer Care

Project Planning Library

It is critical that console workstation providers deliver service and resources that matter, easing the ownership burden and extending the value of your asset. This should include recommendations for getting the most out of the console amenities, tips for daily maintenance and easy-access to specialists who can answer any questions you may have along the way.

Our promise to you

At Watson, we stand by our commitment to building products that last by providing a best-in-class service offering that is designed to ensure your consoles exceed expectations at every state of their life cycle.

5 Pillars of Lifetime Customer Care

Successful delivery and installation of your new console furniture is only the first step in helping you achieve your center’s performance goals. This year, we have doubled down on our warranty and service offering to maximize your investment.

1. Site readiness

Your account manager and lead installer will check-in with you regularly leading up to your scheduled delivery to ensure that you and your space are ready for delivery. They will walk you through the site checklist and provide guidance on best practices and participate in meetings with other trades. We also offer site preparation services that include removal and disposal of existing furniture.

2. Delivery & installation

Our team of certified experienced installers will be on-site when the truck arrives to offload your new consoles. Working with regional install teams, the Installation lead is your designated point of contact during the installation process. They take inventory of the delivery, stage components for installation, perform quality checks on every console and complete the final walk-thru with your designated contact. Well assembled consoles will last longer and require less maintenance over their lifetime.

3. Preventative maintenance and cleaning

Everyday care for your console furniture will go a long way towards increasing their longevity. It is the first line of defense. Watson provides resources including Maintenance & Care guidelines, Wire-up Guides, and more that will help your teams better understand the user benefits of a clean and clear work space. In addition, the Watson Field Service team can recommend a periodic deep cleaning and preventative maintenance service well-suited to support the size and habits of your center.

4. Responsive customer service

Every member of the Watson Consoles’ team understands the mission critical nature of our customer’s operations. We have designed our customer care channels to be to be responsive 24/7 and have standard service levels for all product issues. Our knowledgeable account management and field service teams are at-the-ready to help.

…thank you so much! Ya’ll have been very helpful with our needs and we look forward to getting everything back in proper order for our dispatchers, who absolutely love your desks. The other members of my team have been grateful for your responsive assistance the few times we’ve had to reach out for it. – Memphis Tennessee PD

5. Lifetime plus 10 warranty

Making a mission critical furniture purchase is not just about the furniture. A sound purchase considers the support that will be needed to maintain the asset.

The Watson Consoles' team is here to keep your consoles running as long as you need them. We take great pride in manufacturing our products from raw materials and we stand by our quality with a lifetime warranty for all products that we build in-house and a full 10 years on all electronics and buy-out parts! No other manufacturer offers this level of protection.

At no additional cost to you, Watson Consoles offers a lifetime warranty on ALL parts manufactured by Watson. This includes wood and metal - worksurfaces, cabinets, doors & screens. If any Watson part fails at any time while installed with the original console purchaser, you’re covered!

In addition, electronics and buy-out parts, along with associated freight and labor, are covered for 10 years. This includes switches, lifting columns, and climate controls.

This means $0 cost to you for the first 10 years of ownership!

Watson Consoles understands the way you operate and we design furniture to make your workday better. With Watson on your side, you’ll never have to worry about your workstations. Contact us for more information.