Skip to main content

Wellbeing Jun 4, 2019

Dispatchers spend long shifts tied to their workstations, often going many hours without a break to stretch. Long hours in the same position makes ergonomics a critical pain-point for any dispatch center. In the high-stress dispatch environment, tools must be in the right place, monitors adjusted to fit line of sight, and ample surface space free of obstructions or clutter. The comfort and efficiency of a dispatch workstation can directly impact performance, often with life and death results. Here are a few tips to make any dispatch workstation a little more comfortable.


Console Airflow and AC

Everyone tolerates temperatures differently, and there is no one size fits all solution for office temperature. In order to keep everyone comfortable, environmental controls that regulate air flow and heat for each workstation are the best solution for keeping dispatchers comfortable and focused during long work shifts. Just a few degrees too hot or too cold can completely disrupt dispatcher work-flow, reducing focus and reducing comfort. And while the usual thermostat wars can be frustrating and distracting, in a dispatch center there isn’t time for that.

Many dispatch centers have already taken advantage of filtered air fans to push room temperature air at dispatchers. While most console furniture manufacturers provide options for fans, it’s the implementation that sets them apart. One of the most important features of any dispatcher workstation is fan location. Some workers prefer to have in-desk fans that boost airflow and cool off the immediate workspace, while others prefer to have standing fans that are easily movable and altogether separate from the desks. Both can be great options, and often it comes down to individual preference.

Adjustable Sit-Stand Dispatch Consoles

With several dispatchers often using the same desk, it’s vital to offer desks that are not only ergonomic but are also easily adjustable between shifts. Dispatchers come in all shapes and sizes, so why should consoles be one-size-fits-all?

Enter Sit-stand desks. They offer maximum adjustability, allowing dispatchers to sit or stand, and switch between the two quickly. Traditional fixed-height desks don’t provide the flexibility many dispatch workstations need.


Varying posture helps to prevent injury, reduce strain on the lower back from prolonged sitting, increases muscle activity, combats a sedentary posture, and boosts overall productivity. Additional flexibility provides options, which is always a hit in any office.

Comfortable, Ergonomic Chairs

Research shows that 74 percent of workers experience pain at their desks on a regular basis, which leads to distraction and decreased productivity. In addition, lower back pain is the second most common reason for employee absence. A good chair helps your employees and helps you avoid absences. It’s a win-win!

Comfortable, ergonomic chairs prevent this lower back discomfort in several ways by conforming to each dispatcher’s specific shape, supporting the spine, and keeping tissues and joints in neutral alignment.
Ergonomic chairs should provide customizable support in adjustable seat height, adjustable armrests, and appropriate seat width and depth for every employee.

Watson Quality

All Watson Consoles are made with the best quality materials. Our Mercury line of desks provide maximum ergonomics and adjustability, bringing comfort to your dispatch center.


Stay Connected with Watson

Receive more articles like this right to your inbox.